Gartner Research

Hype Cycle for IT in the Middle East, 2020

Published: 27 July 2020

ID: G00441719

Analyst(s): Santhosh Rao , Bettina Tratz-Ryan


The Hype Cycle for IT in the Middle East presents a snapshot of technologies and services that CIOs should consider. The technologies and services included have a direct impact on revenue generation, cost optimization, efficiency and/or quality improvement opportunities.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • VR/AR Applications in Corporate Learning
    • Artificial Intelligence
    • Employee Productivity Monitoring
    • Field Service Drones
  • At the Peak
    • Smart Robots
    • Customer Journey Analytics
    • Smart Contracts
    • Energy-Water Nexus
    • Smart Workspace
    • 5G
    • Autonomous Mobile Robots
    • Cloud Data Backup
  • Sliding Into the Trough
    • Smart City Framework — GCC
    • Advanced Video/Image Analytics
    • Public Cloud Computing in GCC
    • IT Service Catalog
    • Digital Business Consulting Services
    • Chatbots
    • Desktop as a Service
    • AI in Retail
    • Zero Trust Network Access
    • Blockchain
    • Cloud Managed Services
    • Internet of Things
    • Software-Defined Infrastructure
    • Data Lakes
    • Robotic Process Automation (RPA)
    • Augmented Reality
    • Hyperconvergence
    • Indoor Location Intelligence
    • Network Detection and Response
  • Climbing the Slope
    • Supplier E-Invoicing
    • Advanced Metering Infrastructure
    • Digital Wallet
    • Private Cloud Computing
    • SD-WAN
    • DDoS Defense
    • SIEM
  • Entering the Plateau
    • Endpoint Protection Platforms
    • Privileged Access Management
    • Cloud Office
    • Software as a Service
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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