Gartner Research

Summary Translation: 2020 Strategic Roadmap to the Service-Optimizing I&T Operating Model

Published: 28 July 2020

ID: G00732830

Analyst(s): Deb Curtis

Summary

CIOs can respond to digital business demands and growing business stakeholder involvement in IT decisions by evolving to the service-optimizing I&T operating model. This roadmap outlines the activities and changes required to mature IT capabilities to run IT like a business.

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