Gartner Research

Hype Cycle for Software as a Service, 2020

Published: 30 July 2020

ID: G00448212

Analyst(s): Dennis Gaughan , John Santoro


This Hype Cycle covers several SaaS markets. It will help you evaluate the relative maturity and progression of a variety of SaaS applications and enhancement technologies, as well as the associated impacts on strategies and markets.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • SaaS Security Posture Management
    • Composable ERP
    • SaaS as a Platform (SSP)
    • FEaaS
    • Packaged Business Capabilities
    • Self-Integrating Applications
    • SaaS Management Platforms
    • Composable Commerce
    • API-Centric (“Headless”) SaaS
    • Cloud-Native
    • Supply Chain as a Service
  • At the Peak
    • Digital Experience Monitoring
    • Intelligent Applications
    • Product Analytics
    • Cloud ERP for Global Enterprises
    • Conversational User Interfaces
    • Cloud Data Backup
  • Sliding Into the Trough
    • API Marketplaces
    • Embedded Analytics
    • SaaS-Delivered IAM
    • DaaS
    • Citizen Integrator Tools
  • Climbing the Slope
    • Application Performance Monitoring Software
    • Cloud Access Security Brokers
    • iPaaS
    • Cloud Application Discovery
  • Entering the Plateau
    • Application PaaS
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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