Gartner Research

A User-Driven Roadmap for Microsoft Teams Channels Adoption

Published: 04 August 2020

ID: G00465482

Analyst(s): Larry Cannell


Microsoft Teams’ team channels provide group messaging and document sharing within a workspace. They are the most transformative features offered by the product. Application technical professionals can use this report as an end-to-end project roadmap to drive and sustain adoption of team channels.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • How to Fix an Unstructured Deployment or Accelerate This Deployment of Team Channels
  • Step 1: Align — Get Everyone on Board With Your Plan
    • Operate Within Your Organization’s Office 365 Governance Structure
    • Define the Technical Scope of Your Rollout of Team Channels
    • Establish Critical Roles
    • When to Use and Not to Use Teams
  • Step 2: Prepare — Get IT Ready and Prepare to Engage Service Champions
    • Step 2a: Staff a CRM for Teams Role to Guide a Pilot and Rollout
    • Step 2b: Establish IT Infrastructure and Processes
  • Step 3: Launch — Pilot Strategically and Build Momentum
    • Step 3a: Deploy Teams to One or Two Organizations
    • Step 3b: Control Your Pilot by Limiting Creation of Teams
    • Step 3c: Deploy Teams More Broadly and Build Your Network of Service Champions
    • Steps 3d: Revise Policies Based on Lessons Learned
  • Step 4: Operate — Transition IT Service Responsibilities
    • Step 4a: Lead Service Champions to Improve and Lower Risks
    • Step 4b: Transition to Operational Responsibilities and Ongoing Policies

Risks and Pitfalls

  • How to Quickly Scale the Adoption of Team Channels
    • Use Caution When Emulating Microsoft’s Path to Teams Adoption
  • Too Late, We’ve Already Deployed It With No User Adoption Strategy
    • Success With Team Channels Can Emerge Organically, But This Is Not a Sound Deployment Strategy
    • How to Unravel an Unstructured Rollout of Team Channels

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