Gartner Research

How to Establish the IT Foundations for Microsoft Teams Channels

Published: 04 August 2020

ID: G00465355

Analyst(s): Larry Cannell


Successful adoption of Microsoft Teams channels requires a strong technical foundation. Application technical professionals can use this document to guide their work in establishing that foundation.

Table Of Contents

Problem Statement

The Gartner Approach

The Guidance Framework

  • What to Do If the Teams Client Is Already Deployed
  • Step 1: Align — Get Everyone on Board With Your Plan
    • Establish Critical Roles
  • Step 2: Prepare — Get IT Ready, and Prepare to Engage Service Champions
    • Step 2a: Staff a CRM for Teams Role to Guide a Pilot and Rollout
    • Step 2b: Establish IT Infrastructure and Processes
  • Step 3: Launch — Pilot Strategically, and Build Momentum
    • Step 3a: Deploy Teams to One or Two Organizations
    • Step 3b: Control Your Pilot by Limiting Creation of Teams
    • Step 3c: Deploy Teams More Broadly, and Build Your Network of Service Champions
    • Step 3d: Revise Policies Based on Lessons Learned
  • Step 4: Operate — Transition IT Service Responsibilities
    • Step 4a: Lead Service Champions to Improve and Lower Risks
    • Step 4b: Transition to Operational Responsibilities and Ongoing Policies

Risks and Pitfalls

  • Not Deploying Microsoft 365 Apps
  • Ignoring Microsoft 365 Groups
  • Not Paying Enough Attention to the Novice User

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