Gartner Research

Hype Cycle for Digital Workplace Infrastructure and Operations, 2020

Published: 04 August 2020

ID: G00450317

Analyst(s): Michael Silver , Nathan Hill


Infrastructure and operations leaders should use this Hype Cycle to understand the relative market maturity levels of user and team devices, evolving endpoint management tooling, and technologies and scenarios for wearables in the enterprise.

Table Of Contents


  • What You Need to Know
  • The Hype Cycle
  • The Priority Matrix
  • Off the Hype Cycle
  • On the Rise
    • Unified Endpoint Security
    • Foldables
    • AR Cloud
    • Continuous Endpoint Engineering
    • Peer IT Support
    • SaaS Management Platforms
    • Microapps
    • Remote Expert Guidance Solutions
  • At the Peak
    • BYOPC Security
    • Workplace Analytics
    • Secure Access Service Edge (SASE)
    • Smart Workspace
    • Digital Adoption Solutions
    • Workstream Collaboration
  • Sliding Into the Trough
    • Digital Dexterity
    • Unified Workspaces
    • Chromebooks for Enterprise
    • Mixed Reality
    • Progressive Web Apps
    • Desktop as a Service
    • Unified Endpoint Management
    • Cloud Application Virtualization
    • PC as a Service
    • Augmented Reality
    • Head-Mounted Displays
    • Virtual Reality
  • Climbing the Slope
    • Team Collaboration Devices
    • Citizen Developers
    • Group Interactive Displays
    • Server-Side Client Graphics
    • Cloud Access Security Brokers
    • Image Layering
  • Entering the Plateau
    • Cloud Office
    • Content Collaboration Tools
  • Appendixes
    • Hype Cycle Phases, Benefit Ratings and Maturity Levels

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