Gartner Research

Critical Capabilities for Software Asset Management Managed Services

Published: 04 August 2020

ID: G00448007

Analyst(s): Rob Schafer , Stephen White


Successful software asset management discipline requires skilled resources to govern software usage, entitlement and costs. Sourcing, procurement and vendor management leaders should use this research to help identify, evaluate and select potential service providers based on their specific use case.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Anglepoint
    • Aspera
    • Bytes
    • Crayon
    • Deloitte
    • Elée
    • EY
    • KPMG
    • Livingstone Group
    • Softline Solutions
    • SoftwareONE
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • SAM Policy and Process Services
    • Trustworthy Estate Representation
    • Entitlement Management and Analysis
    • Trustworthy Inventory Management
    • Cloud Usage and License Management
    • License Optimization and Governance
    • Integrated Recommendation Services
  • Use Cases
    • Complete Software and Cloud SAM Services
    • Hybrid Software and Cloud SAM Services
    • Scheduled Software and Cloud SAM Services

Inclusion Criteria

  • Critical Capabilities Rating

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