Gartner Research

Critical Capabilities for Life Insurance Policy Administration Systems, North America


Insurers need policy administration system characteristics such as flexibility and IT agility to recover from the COVID-19 pandemic. For insurers to become more agile and resilient, CIOs must match policy administration capabilities with insurers’ needs.

Published: 11 August 2020

ID: G00451276

Analyst(s): Richard Natale Rajesh Narayan

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture (ALIP)
    • Andesa Services (AFAS)
    • EIS (EIS Suite)
    • EXL (LifePRO)
    • FAST (FAST)
    • Infosys McCamish (VPAS)
    • Majesco (Majesco Policy for L&A and Group)
    • MDI (FIMMAS)
    • Oracle (OIPA)
    • QLAdmin Solutions (QLAdmin)
    • Vitech Systems Group (V3)
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Rule and Calculation Management
    • New Business Management
    • Workflow and Process Automation
    • System Modularity and Integration
    • Policy Life Cycle Management
    • Digital Business Support
    • Straight-Through Processing
    • Reporting and Data Management
    • Group Enrollment Functionality
    • Group Claims Functionality
    • Group Billing Functionality
    • Individual New Business Capability
  • Use Cases
    • Group/Worksite Enrollment, Claims and Billing
    • Individual/New Business Onboarding/STP
    • New Product Development/Launch
    • Policy/Contract Change
    • Digital User Support
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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