Gartner Information Technology Research

IT Change Management Practices

Published: 12 August 2020

ID: G00470414

Analyst(s): Consult the Board Research Team


This Consult the Board survey summary features inputs from 21 members regarding their IT change management practices. It examines the distribution of the IT workload among internal and external resources and the tools to manage IT changes. The summary also reviews the ways to classify IT changes, details of their change advisory board, and the key metrics that drive change management decisions.

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