Gartner Research

Services Contracting Index

Published: 13 August 2020

ID: G00728295

Analyst(s): Alan Stanley , Stephanie Stoudt-Hansen , William Maurer , Allan Wilkins , Brett Sparks , Eugene Quillen , Andrew Miljanovski , Jim Longwood , Daniel Barros , Akshit Malik , Gunjan Gupta , Alexandra Chavez , Tobi Bet


To ensure successful services engagements, a contract providing clarity on expected outcomes, service coverage and overarching master terms is essential. Sourcing, procurement and vendor management leaders can leverage this research to create effective, well-structured master services agreements.

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