Gartner Research

Services Contracting Index

Published: 13 August 2020

ID: G00728295

Analyst(s): Alan Stanley, Stephanie Stoudt-Hansen , William Maurer, Allan Wilkins , Brett Sparks, Eugene Quillen , Andrew Miljanovski, Jim Longwood , Daniel Barros, Akshit Malik, Gunjan Gupta , Alexandra Chavez, Tobi Bet

Summary

To ensure successful services engagements, a contract providing clarity on expected outcomes, service coverage and overarching master terms is essential. Sourcing, procurement and vendor management leaders can leverage this research to create effective, well-structured master services agreements.

Table Of Contents

Analysis

Research Highlights

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