Gartner Research

Podcast: Safely Returning to the Contact Center — An Interview With Deb Alvord and John Quaglietta

Published: 17 August 2020

ID: G00729172

Analyst(s): Customer Service and Support Research Team


In this episode, Deb Alvord and John Quagietta, with nearly four decades of contact center experience between them, address many of the challenges associated with the return to the contact center. They describe what companies should take into account to help ensure a safe return for employees.

Table Of Contents


About the Guests

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