Gartner Research

Critical Capabilities for Unified Endpoint Management Tools

Published: 18 August 2020

ID: G00464162

Analyst(s): Chris Silva , Rich Doheny , Rob Smith , Manjunath Bhat , Dan Wilson


UEM tools are key to addressing mobile and traditional endpoints, maintaining continuity of end-user computing operations, and delivering seamless IT administration in the era of expanded remote work. This research helps I&O leaders evaluate UEM solutions based on the four most common use cases.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • BlackBerry
    • Citrix
    • IBM
    • Ivanti
    • Microsoft
    • MobileIron
    • Sophos
    • VMware
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Application and Content Management
    • CMT Features
    • Endpoint Analytics
    • Light/Zero-Touch Enrollment
    • Modern Management
    • Nonstandard Endpoints
    • Unified Endpoint Security
    • User Support Technologies
    • Virtualization Support
  • Use Cases
    • Compliance-Driven Management
    • Enterprise PC Management
    • Role-Based Device Management
    • Unmanaged/BYO
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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