Gartner Research

Tool: Checklist for Building a Long-Term WFH Strategy

Published: 18 August 2020

ID: G00733553

Analyst(s): Customer Service and Support Research Team

Summary

COVID-19 has pushed many service and support organizations to implement broad remote work options. Use this tool to understand which key categories of work-from-home strategy are necessary for long-term success and what decisions you should consider within those categories.

Table Of Contents

Overview

Recommended by the Authors

©2020 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.

Already have a Gartner Account?

Become a client

Learn how to access this content as a Gartner client.