Gartner Information Technology Research

パンデミックとその後を見据えた有効なITサービスデスクの在り方とは

Published: 19 August 2020

ID: G00731350

Analyst(s): Yoshifumi Abe

Summary

新型コロナウイルス感染症のパンデミックにより、ビジネス部門のユーザーとIT部門のサービスデスク担当者の両者がテレワークを強いられているため、I&O部門のリーダーはITサポートの提供方法を変更する必要がある。本リサーチノートでは、I&Oリーダーが導入しているアプローチと、「新たな日常」への移行がITサポートの代替手段への取り組みを加速させている状況を解説する。

Table Of Contents

Overview

戦略的プランニングの仮説事項

分析

影響と推奨事項

推奨リサーチ

根拠

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