Gartner Research

How Customer Service BPOs Are Responding to the COVID-19 Pandemic

Published: 20 August 2020

ID: G00728950

Analyst(s): Customer Service and Support Research Team

Summary

To assess COVID-19’s impact on BPO organizations, we surveyed 46 operations leaders across 13 BPOs. Customer service and support leaders can use this report to understand the business continuity measures adopted by BPOs and identify parameters to evaluate their preparedness for future disruptions.

Table Of Contents

Overview

Conclusion

About This Research

Endnotes

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