Gartner Research

Create a Customer-Centric Culture by Focusing First on Your Employees’ Experience — Part 1: Empowering Employees

Published: 20 August 2020

ID: G00722410

Analyst(s): Customer Experience Research Team

Summary

Employee experience is emerging as a key indicator of the kind of customer experience that delivers improved loyalty. Loyalty and customer relationship leaders tasked with fostering a customer-centric culture must develop strategies to continuously improve the employee experience as well.

Table Of Contents

Overview

Conclusion

Recommended by the Authors

About This Research

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