Gartner Research

How to Decide Whether to Issue an RFI Prior to an RFP in CRM Evaluations

Published: 24 August 2020

ID: G00724517

Analyst(s): Varun Agarwal , Ed Thompson , Ilona Hansen


Deciding incorrectly between issuing both an RFI and an RFP, or just an RFP, can lead to a longer evaluation cycle, higher costs and a less effective choice of vendor. Application leaders supporting CRM should identify which is the better option by applying seven criteria.

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