Published: 27 August 2020
Analyst(s): Afraz Jaffri
Data and analytics leaders need to change from a technology-centric to a human-centric approach to developing AI solutions. This requires a deliberate focus on empathizing with users. Designing and developing AI systems without empathy leads to user distrust, culminating in active opposition.
Strategic Planning Assumptions
Gartner Recommended Reading
Note 1: Design Thinking Process
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