Gartner Research

AI Development Must Embrace Empathy or Face a Human Uprising

Published: 27 August 2020

ID: G00721941

Analyst(s): Afraz Jaffri


Data and analytics leaders need to change from a technology-centric to a human-centric approach to developing AI solutions. This requires a deliberate focus on empathizing with users. Designing and developing AI systems without empathy leads to user distrust, culminating in active opposition.

Table Of Contents


Strategic Planning Assumptions



Gartner Recommended Reading

Note 1: Design Thinking Process

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