Gartner Research

Value-Based Performance Measurement: How to Build Effective KPIs

Published: 31 August 2020

ID: G00727461

Analyst(s): Srinath Sampath

Summary

IT performance measurement should track effectiveness at enabling business outcomes, which is superior to systems that only track efficiency and create business and personal risk. CIOs should use these frameworks to align their metrics with, and reorient their priorities around, business value.

Table Of Contents

Overview

Conclusion

Further Reading

Note 1

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