Gartner Research

Critical Capabilities for Robotic Process Automation


Application leaders apply robotic process automation as a noninvasive integration method to automate routine, repetitive, predictable tasks to unlock tactical benefits. This research evaluates 16 vendors’ RPA product capabilities to support key customer use cases.

Published: 01 September 2020

ID: G00465756

Analyst(s): Naved Rashid Cathy Tornbohm Arthur Villa Saikat Ray Melanie Alexander

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • AntWorks
    • Automation Anywhere
    • Blue Prism
    • EdgeVerve Systems
    • HelpSystems
    • Jacada
    • Kofax
    • Microsoft
    • NICE
    • NTT
    • Pegasystems
    • Samsung SDS
    • SAP
    • Servicetrace
    • UiPath
    • WorkFusion
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Automation Development
    • Integration Features
    • Control Panel/Dashboard
    • Enterprise IT SDLC
    • Hosting and Cloud Capabilities
    • Security, Compliance and Governance
    • AI/ML/NLP
    • OCR, Process Discovery, IDP, BPM
  • Use Cases
    • Task Automation via Integration
    • Enabling Citizen Developers
    • Administration and Process Life Cycle Management
    • Augmenting Knowledge Workers
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

Gartner Recommended Reading

Already a Gartner client?

Become a Client

This research is reserved for paying clients. Speak with a Gartner specialist to learn how you can access this research as a client, plus insights, advice and tools to help you achieve your goals.

Contact Information

All fields are required.

By clicking the "Submit" button, you are agreeing to the Gartner Terms of Use and Privacy Policy.

Experience Information Technology conferences

Master your role, transform your business and tap into an unsurpassed peer network through our world-leading virtual and in-person conference series.

©2021 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates. This publication may not be reproduced or distributed in any form without Gartner’s prior written permission. It consists of the opinions of Gartner’s research organization, which should not be construed as statements of fact. While the information contained in this publication has been obtained from sources believed to be reliable, Gartner disclaims all warranties as to the accuracy, completeness or adequacy of such information. Although Gartner research may address legal and financial issues, Gartner does not provide legal or investment advice and its research should not be construed or used as such. Your access and use of this publication are governed by Gartner’s Usage Policy. Gartner prides itself on its reputation for independence and objectivity. Its research is produced independently by its research organization without input or influence from any third party. For further information, see Guiding Principles on Independence and Objectivity.