Published: 03 September 2020
Analyst(s): Sandra Notardonato
The IT services industry is undergoing major secular changes, muting growth in traditional service segments, while creating new digital opportunities. COVID-19 introduces a new challenge, exacerbating trends, with an overall negative impact on end-user spend in 2020 and a return to growth in 2021.
Guiding Principles on Independence and Objectivity.