Gartner Research

Critical Capabilities for IT Services for CSP Digital Business Transformation, Worldwide

Published: 23 September 2020

Summary

External service providers’ capabilities differ across three digital business transformation use cases. CSP infrastructure and operations leaders should use this document and its companion publication to choose a provider with capabilities that best match their digital business value requirements.

Included in Full Research

  • Critical Capabilities Use-Case Graphics
  • Vendors
    • Accenture
    • Amdocs
    • Capgemini
    • Cognizant
    • Ericsson
    • HCL Technologies
    • IBM
    • Infosys
    • TCS
    • Tech Mahindra
    • Virtusa
    • Wipro
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Understanding CSP Digital Business
    • Digital Business Consulting
    • Operation Support System Competency
    • Business Support System Competency
    • Digital Customer Impact Competency
    • Digital Revenue-Enabling Competency
    • Telecom Best Practice
    • Digital Business Best Practice
    • Business Change Management
    • Digital Operational Excellence
    • Operational Excellence
    • Continuous Improvement
  • Use Cases
    • Digital Technology Strategy Services
    • Digital Business Implementation Services
    • Digital Business Managed Services
  • Vendors Added and Dropped
    • Added
  • Critical Capabilities Rating

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Critical Capabilities: A deeper look into provider offerings

How does a Critical Capabilities report work?

As a companion to the Magic Quadrant™, a Critical Capabilities report scores competing products and services against a set of meaningful differentiators. It reveals which options are the best fit in various use cases to help you focus on the vendors best suited to your needs.

A Critical Capabilities report is more than just a diagram. You also get:

Sharper focus

Narrow down the product and service criteria most important to you.

Individualized use cases

Use interactive features to customize usage scenarios based on your organization’s unique needs.

Faster decision making

Use data to speed up provider selection and accelerate the procurement process.

A Gartner Critical Capabilities report is just one of our many offerings.

We provide actionable, objective insight to help organizations make smarter, faster technology decisions to stay ahead of disruption and accelerate growth.

Pick the right provider with confidence

We use a Critical Capabilities report, the Magic Quadrant and more to ensure you select the best-fit provider to avoid the costly repercussions of a poor decision.

Align deal structures and optimize spend

We benchmark pricing against the market so you avoid unnecessary charges.

Reduce complexity and risk

We analyze contract terms and conditions to protect you against future price increases and unanticipated costs.

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