Gartner Research

The Next Era of Communications Services (Part 2): Emerging Technologies and Capabilities Transform Value Creation and Delivery

Published: 28 October 2020

ID: G00733263

Analyst(s): Mentor Cana , Neil Osmond

Summary

Innovative technologies disrupt CSPs’ traditional business models, but also offer opportunities for new forms of value creation. CIOs need to develop a coherent business and technical understanding of these emerging technologies to adapt for differentiating value enablement.

Table Of Contents

Overview

Strategic Planning Assumptions

Analysis

Impacts and Recommendations

Gartner Recommended Reading

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