Gartner Research

Critical Capabilities for Managed Network Services

Published: 10 November 2020

ID: G00467314

Analyst(s): Danellie Young , Lisa Pierce , Ted Corbett


Managed network services have evolved beyond management of network equipment and transport, whereby automation and multivendor integrations have become more important. Sourcing, procurement and vendor management leaders can use this research to determine which provider best fits specific use cases.

Table Of Contents


What You Need to Know


  • AT&T
  • BT
  • Hughes Network Systems
  • IBM
  • MetTel
  • Microland
  • NTT
  • Optanix
  • Verizon
  • Wipro
  • Service Delivery Platform
  • Service Management Functions
  • Operations Automation
  • Customer Experience Management
  • Professional Services
  • Managed WAN Services
  • Managed LAN/WLAN Services
  • Multicarrier WAN Environment
  • Heavy Cloud End Users
  • Heavy Work-at-Home End Users
  • MNS Overall Competency
  • Managed Network Services for LAN/WLAN

Inclusion Criteria

Gartner Recommended Reading

Critical Capabilities Methodology

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