Published: 17 November 2020
Summary
UCaaS offerings vary in features, functionality, scalability, regional coverage, support and ability to address specific use cases. Application leaders can use this report, which evaluates 14 vendors in relation to 10 critical capabilities and five use cases, to aid their selection.
Included in Full Research
Strategic Planning Assumptions
- 8x8
- Alcatel-Lucent Enterprise
- Cisco
- Dialpad
- Fuze
- Google
- LogMeIn
- Microsoft
- Mitel
- RingCentral
- Star2Star
- Vonage
- Windstream
- Zoom
- Telephony
- Mobility
- Meetings (Conferencing)
- Customer Self-Provisioning Portals
- Installation and Integration
- Hybrid Capabilities
- Customer Service and Support
- Packaging for Midsize Enterprises
- Scalability for Large Enterprises
- Integrated Contact Center Support
- Midsize Enterprise
- Large Enterprise
- Mobility and Remote Working
- Integrated Contact Center
- Multinational Organization
Gartner Recommended Reading
Critical Capabilities Methodology