Gartner Research

Critical Capabilities for Content Services Platforms


The content services platform market is highly mature and most differentiated by the application of artificial intelligence to content, productivity and security. Application leaders should use this report to navigate beyond vendor marketing and understand differentiating factors for key use cases.

Published: 17 November 2020

ID: G00464801

Analyst(s): Lane Severson Michael Woodbridge Marko Sillanpaa

Table Of Contents


What You Need to Know


  • Alfresco
  • AODocs
  • Axway
  • Box
  • DocuWare
  • Hyland
  • IBM
  • iManage
  • Kyocera Document Solutions
  • Laserfiche
  • M-Files
  • Microsoft
  • NetDocuments
  • Newgen
  • Nuxeo
  • Objective
  • OpenText
  • SER Group
  • Records Management
  • Content Intelligence
  • Productivity Intelligence
  • Process Automation
  • Security Intelligence
  • Open APIs
  • Federation
  • NWN Connectors
  • Business App Connectors
  • Digital Business Transformation
  • Cloud Office Content Services
  • Content Services Platform Consolidation
  • Information Governance
  • Content and Process Automation

Inclusion Criteria

Gartner Recommended Reading

Critical Capabilities Methodology

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