Gartner Research

Gartner Business Quarterly — 4Q20

Published: 18 November 2020


Gartner Business Quarterly is a journal for C-suite leaders and their teams, offering proven guidance in a themed collection of concise articles. This issue’s focus: the resilient enterprise.

Executives in every quarter of the enterprise are telling us they learned a huge lesson this year: Lean, mean and just-in-time doesn’t work so well when the whole world is engulfed in turmoil. With no shortage of global crises ahead, it’s time for functional leaders to consider where buffers and flexibility are needed.

“Resilience” is the word of the hour, even in the throes of recession. This issue of Gartner Business Quarterlymakesthat gauzy concept concrete. As Roberta Witty and Peter Young write in our top story, the organization as a whole “must build the capability to bounce back from any kind of setback — whether it’s a pandemic, natural disaster, economic change, government decision, competitive onslaught, cyberattack or espionage.” In a series of short articles, we’ll explain how the executive team must set overall resilience plans; we’ll also deliver specific, cost-effective (and underused) tactics for a more adaptable culture, workforce, supply chain and business model. Even ESG spending can help your company withstand and recover from disruption.

Articles in this edition:

  • Resilience Is an Urgent C-suite Priority

  • Eliminating Barriers to Technology Work Across the Enterprise

  • Safe, Ambitious Automation Testing

  • How to Import Temporary Talent from Law Firms and Suppliers

  • Leaders Should Help Teams Save Mental Energy As Small Changes Pile Up

  • The Secret to Marketing Through Disruption

  • The Route to a More Resilient Supply Chain

  • Keep Innovating Your Business Model to Weather the Unknown

  • How UPS Assesses ROI on Resilience-Driven ESG Spending

  • Analytics Showcase 2020: 6 Data Plays That Informed Fast Business Moves

You’ll find real-world experience shared by leaders at large and midsize, private and public organizations around the world, including TE Connectivity, Marks and Spencer, CHEP Europe, UPS, İşbank,St. Michael’s Hospital of Unity Health Torontoand the Virginia Department of Transportation.

The journal also includes standing departments that keep you up to speed — Cutting Edge, a graphics-intensive look at provocative new data, and Briefs, short takes about smarter spending and planning, talent and culture, growth and innovation, and data and technology.

We welcome your feedback. Please contact us with comments and questions.


Corporate Strategy Research Team

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