Gartner Research

Negotiate UCaaS SLAs With a Focus on These Key Terms

Published: 23 November 2020

ID: G00738280

Analyst(s): Christopher Trueman , Pankil Sheth , Rafael Benitez , Hannah Decker


Application leaders find UCaaS providers’ standard SLAs difficult to negotiate. Failure to negotiate correct service levels limits options to address performance, availability and chronic incident issues. This report advises on negotiation terms and service levels to include in your UCaaS SLA.

Table Of Contents




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