Gartner Research

Critical Capabilities for Cloud HCM Suites for 1,000+ Employee Enterprises

Published: 23 November 2020

ID: G00464155

Analyst(s): Jason Cerrato , Ranadip Chandra , Jeff Freyermuth , Ron Hanscome , Chris Pang , Helen Poitevin , Sam Grinter , John Kostoulas , Amanda Grainger


Every HCM suite vendor addresses a broad range of HR requirements, but they often focus on specific markets or geographies. A Leader in the Magic Quadrant may not be right for your enterprise. Application leaders should use this research to identify best-fit vendors based on their own unique needs.

Table Of Contents

What You Need to Know


  • Critical Capabilities Use-Case Graphics
  • Vendors
    • ADP (Workforce Now)
    • Cegid Meta4 (PeopleNet)
    • Ceridian (Dayforce)
    • Cornerstone OnDemand
    • Infor (CloudSuite HCM)
    • Oracle (HCM Cloud)
    • SAP (SuccessFactors)
    • Talentsoft
    • UKG (Pro)
    • UKG (Ready)
    • Workday
  • Context
  • Product/Service Class Definition
  • Critical Capabilities Definition
    • Core HR/Benefits Admin/Help Desk
    • Payroll Admin
    • Workforce Management
    • Prehire Talent Management
    • Posthire Talent Management
    • Reporting Tools/WFA/WFP
    • Technology/User Experience
    • Overall Product Satisfaction
    • Overall VCR Satisfaction
    • Geo/Complexity/Value Fit to UC 1
    • Geo/Complexity/Value Fit to UC 2
    • Geo/Complexity/Value Fit to UC 3
    • Geo/Complexity/Value Fit to UC 4
    • Geo/Complexity/Value Fit to UC 5
    • Geo/Complexity/Value Fit to UC 6
  • Use Cases
    • Core HR and TM (Global Organization)
    • North America Midmarket
    • European Midmarket
    • North American Compliance Suite 1,000-2,500
    • North American Compliance Suite 2,500+
    • APAC Market
  • Vendors Added and Dropped
    • Added
    • Dropped

Inclusion Criteria

  • Critical Capabilities Rating

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