Gartner Research

The Retail Supply Chain Cost Challenge of Rapid Online Growth

Published: 09 December 2020

ID: G00720753

Analyst(s): Thomas O'Connor , John Johnson

Summary

Retailers with more than 50% of revenue from the online channel have logistics costs as a percentage of sales that are almost double those of their store-focused counterparts. This research advises how supply chain leaders can drive cost control and optimization as sales rapidly shift online.

Table Of Contents

Overview

Analysis

Impacts and Recommendations

Gartner Recommended Reading

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