Gartner Research

Contract for Best-in-Class Performance for Data Center and Cloud Managed Services

Published: 17 December 2020

ID: G00723011

Analyst(s): Mark Ray , Claudio Da Rold


Leading managed services providers deliver best-in-class hybrid infrastructure performances. Sourcing, procurement and vendor management leaders should benchmark their current service provider’s performances against best-in-class outsourcers to identify and target cost and service improvements.

Table Of Contents




Gartner Recommended Reading

Note 1. Operational Metrics for Centralized Infrastructure and Cloud Managed Services (DCO/HIMS)

Note 2. How to Measure Current Operational Metrics for DCO/HIMS

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