Published: 23 December 2020
ID: G00735995
Analyst(s): Jo Liversidge , Melanie Alexander , Hannah Decker , Michael Silver
The impact of COVID-19 has highlighted ever-increasing costs, high degrees of lock-in and the inflexibility of SaaS contracts. Sourcing, procurement and vendor management leaders need to look at future software and SaaS contracting in a different way to ensure that costs align with value.
Overview
Strategic Planning Assumptions
Analysis
A Look Back
Gartner Recommended Reading
Note 1: Vendors’ Contractual Price Uplift Caps and Their Negotiability
Note 2: Customer Retention
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