Gartner Research

Predicts 2021: Crisis Will Force Changes to Software and Cloud SaaS Contract Negotiation

Published: 23 December 2020

ID: G00735995

Analyst(s): Jo Liversidge , Melanie Alexander , Hannah Decker , Michael Silver


The impact of COVID-19 has highlighted ever-increasing costs, high degrees of lock-in and the inflexibility of SaaS contracts. Sourcing, procurement and vendor management leaders need to look at future software and SaaS contracting in a different way to ensure that costs align with value.

Table Of Contents


Strategic Planning Assumptions


A Look Back

Gartner Recommended Reading

Note 1: Vendors’ Contractual Price Uplift Caps and Their Negotiability

Note 2: Customer Retention

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