Gartner Research

Tool: Guide to Determining Whether to Start, Stop or Continue a Customer Experience Initiative

Published: 04 January 2021

ID: G00741198

Analyst(s): Deborah Alvord , Maria Marino , Nicole Sturgill

Summary

When disruptions impact service delivery, organizations innovate new initiatives to help customers through the crisis. Use this tool to generate recommendations to help with the decision-making process regarding whether to start, stop or continue those initiatives.

Table Of Contents

Overview

Directions for Use

Recommended by the Authors

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