Gartner Information Technology Research

カスタマー・エクスペリエンス戦略の本質

Published: 15 January 2021

ID: G00740471

Analyst(s): Kensuke Kawabe

Summary

あらゆる戦略においては、戦う場所、勝つための方法、必要な能力について述べる必要がある。アプリケーション・リーダーは、戦略を適用する顧客と適用しない顧客、成功の達成方法と評価方法、成功に必要なケイパビリティとリソースを明確化しなくてはならない。

Table Of Contents

Overview

分析

推奨リサーチ

根拠

備考1:補足資料

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