Gartner Research

HR Shared Services Goals Achievement

Published: 06 January 2021

ID: G00740695

Analyst(s): Eser Rizaoglu , Armin Deuter

Summary

Cost and efficiency goals are often seen as contradictory to quality- and customer-experience-related goals. Yet HR leaders have been focusing on these goals for their shared services and largely agree they have been successful in achieving them.

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