Gartner Research

Predicts: Smart City Resilience and Citizen Experience Will Drive Sustainability and Urban Attractiveness


In postpandemic times, CIOs of smart cities and intelligent urban ecosystems will have to build citizen outreach and attractive service strategies by involving a data ecosystem, citizen insights and new ways of using technologies to deliver customized service experiences.

Published: 08 January 2021

ID: G00735208

Analyst(s): Bettina Tratz-Ryan Bill Finnerty Pedro Pacheco Milly Xiang

Table Of Contents


Strategic Planning Assumptions


A Look Back

Gartner Recommended Reading

Note1: Gartner’s 2020 Customer Experience Innovation Survey

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