Gartner Research

Summary Translation: Top Strategic Technology Trends for 2021: Anywhere Operations

Published: 11 January 2021

ID: G00743077

Analyst(s): Manjunath Bhat

Summary

Organizations will confront elevated customer expectations and face new digital transformation needs in the postpandemic period. IT leaders must adopt an anywhere operations business operating model to reach customers anywhere, enable employees anywhere and deliver business services anywhere.

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