Gartner Information Technology Research

CXに貢献するアプリケーションを選定・実装する際の最重要3項目

Published: 29 January 2021

ID: G00736257

Analyst(s): Kensuke Kawabe

Summary

CXへの関心の高まりとともに、CXに貢献するアプリケーションの選定・実装を担うアプリケーション・リーダーの数も相応に増加しているが、CXがもたらすビジネス・インパクトを考慮しない限り、期待どおりの成果をもたらす適切なアプリケーションを選定し実装することはできない。本リサーチノートでは、自社が求めるCXに対してどのようなアプローチで適切なアプリケーションを選定・実装すべきかについて提言する。

Table Of Contents

Overview

戦略的プランニングの仮説事項

はじめに

分析

推奨リサーチ

根拠

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