Gartner Information Technology Research

Craft a Chatbot Initiative Based on Your Business Requirements and Solution Complexity

Published: 21 January 2021

ID: G00739418

Analyst(s): Bern Elliot , Van Baker , Magnus Revang

Summary

In digital enterprises, chatbot requirements differ significantly in complexity and capability. As chatbot projects rise, often different vendors are selected by different groups, leading to redundancies. Executive leaders should enable establishing a consolidated strategy for enterprise chatbots.

Table Of Contents

Overview

Introduction

Analysis

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