Gartner Research

Debunking 4 Myths Around Citizen Digital Identity

Published: 21 January 2021

ID: G00734183

Analyst(s): Arthur Mickoleit

Summary

Citizen digital identity is maturing due, in part, to pandemic-related shifts of public service delivery to digital channels. But some myths about success factors prevail and need addressing so that government CIOs and those working with government can increase adoption and use of digital identity.

Table Of Contents

Overview

Strategic Planning Assumptions

Introduction

Analysis

Gartner Recommended Reading

Note 1: Citizen Digital Identity Adoption in Canada and India

Note 2: Sources for Table 1

Note 3: Citizen Digital Identity Adoption in France, Italy and the U.K.

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