Gartner Research

Debunking 4 Myths Around Citizen Digital Identity

Published: 21 January 2021

ID: G00734183

Analyst(s): Arthur Mickoleit


Citizen digital identity is maturing due, in part, to pandemic-related shifts of public service delivery to digital channels. But some myths about success factors prevail and need addressing so that government CIOs and those working with government can increase adoption and use of digital identity.

Table Of Contents


Strategic Planning Assumptions



Gartner Recommended Reading

Note 1: Citizen Digital Identity Adoption in Canada and India

Note 2: Sources for Table 1

Note 3: Citizen Digital Identity Adoption in France, Italy and the U.K.

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