Gartner Research

Summary Translation: Market Guide for Contact Center Infrastructure

Published: 26 January 2021

ID: G00744252

Analyst(s): Drew Kraus

Summary

The COVID-19 pandemic has accelerated cloud adoption in the contact center market. However, on-premises and hosted remain the preferred deployment models for some. This Market Guide helps application leaders to differentiate the associated vendors based on their breadth of offerings.

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