Gartner Research

Summary Translation: Predicts 2021: Banking CIOs Must Digitally Enable Employees to Exceed Business Expectations

Published: 27 January 2021

ID: G00744250

Analyst(s): Jason Malo


Banks were already digitally enabling their employees in early 2020, but the arrival of COVID-19 set a new bar that exposed servicing and automation inadequacies in real time. CIOs can use Gartner’s 2021 predictions to prioritize strategies to empower employees throughout the organization.

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