Gartner Research

Plans for and Anticipated Challenges of Long-Term WFH Programs for Service and Support

Published: 27 January 2021

ID: G00741324

Analyst(s): Customer Service and Support Research Team

Summary

After overcoming roadblocks to adapt operations to WFH, customer service and support leaders must decide whether WFH programs will remain a part of their operations strategy postpandemic. This research benchmarks long-term plans for WFH programs and reveals anticipated challenges.

Table Of Contents

Overview

Introduction

Analysis

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