Gartner Research

Forecast Analysis: CRM Customer Service and Support Software, Worldwide

Published: 27 January 2021

ID: G00733590

Analyst(s): Julian Poulter , Yanna Dharmasthira, Hai Swinehart , Neha Gupta

Summary

The $22.9 billion CRM customer service and support software market will grow at a five-year compound annual growth rate of 10.3% in U.S. dollars through 2024. Technology and service providers can use this document to understand the drivers of this market’s revenue growth.

Table Of Contents

Overview

Forecast Data Summary

Forecast Model Summary

Influencing Factors and Assumptions

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