Gartner Research

Summary Translation: Predicts 2021: Crisis Will Force Changes to Software and Cloud SaaS Contract Negotiation

Published: 28 January 2021

ID: G00744283

Analyst(s): Jo Liversidge


The impact of COVID-19 has highlighted ever-increasing costs, high degrees of lock-in and the inflexibility of SaaS contracts. Sourcing, procurement and vendor management leaders need to look at future software and SaaS contracting in a different way to ensure that costs align with value.

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