Gartner Research

3 Steps to Improve CX Through a Government Application Accessibility Program

Published: 02 February 2021

ID: G00740496

Analyst(s): Bill Finnerty

Summary

CIOs must not view accessibility of services as just an obligation to avoid lawsuits or damage to their organizations’ reputations. Instead, governments must take steps to ensure that solutions they develop or build both meet legal requirements and improve the citizen experience for all.

Table Of Contents

Overview

Introduction

Analysis

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Note 1: Representative Digital Accessibility Providers

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