Gartner Information Technology Research

Executive Leadership: Customer Experience Strategies Primer for 2021

Published: 04 February 2021

ID: G00738442

Analyst(s): Don Scheibenreif

Summary

Customer experience is a priority for most executives because, by engaging customers and those who serve them, you create a path to recovery and growth. Gartner will highlight the scoping, scaling and leadership required to ensure a customer-centric mindset is at the heart of all decision making.

Table Of Contents

Scope

Analysis

Topics

Suggested First Steps

Essential Reading

Tools and Toolkits

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