Published: 15 February 2021
CX施策のリーダーは、CXプロジェクトにおけるテクノロジ利用が今後も増えると確信しており、それはIT部門による関与の有無に関係なく起こるようになる。CXを支援するアプリケーション・リーダーは、CXに貢献するために、自身とスタッフの位置付けを見直し、準備を整えなくてはならない。
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