Gartner Information Technology Research

2021年の展望:IT部門の関与にかかわらず、CXにおけるテクノロジは重要性を増す

Published: 15 February 2021

ID: G00741900

Analyst(s): Kensuke Kawabe

Summary

CX施策のリーダーは、CXプロジェクトにおけるテクノロジ利用が今後も増えると確信しており、それはIT部門による関与の有無に関係なく起こるようになる。CXを支援するアプリケーション・リーダーは、CXに貢献するために、自身とスタッフの位置付けを見直し、準備を整えなくてはならない。

Table Of Contents

Overview

戦略的プランニングの仮説事項

分析

過去の予測

推奨リサーチ

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